Overview
Welcome to balletgracestyle.com, we are committed to providing you with the best shopping experience possible. In order to ensure that you are satisfied with your entire shopping experience, we have created the following return policy so that you are aware of the conditions and steps for returning items.
Return Conditions
We accept return requests within 15 days of purchase. To ensure your return is eligible, please note the following:
- The item must be returned within 15 days of purchase.
- The item must be in its original condition, unworn, unwashed and with original tags attached.
- To assist in processing your return, please provide the order confirmation email or order number you received at the time of purchase.
Free Returns
We offer free returns for all products on our website. Once your return request is approved, we will provide free return shipping. You can return up to 3 times per month.
Steps to Request a Return
If you decide to return your product, please follow the steps below:
- Send an email to taitandd@126.com with the subject “Return Request”.
- In the email, please include your order number and a detailed description of why you wish to return the item.
- Our customer service team will respond to your request as soon as it is received and provide you with detailed return instructions.
Refund Processing
Once we have received and inspected your returned items, we will begin processing your refund. Please note that refunds may take some time depending on your payment method.
Need help?
If you have any questions or need help with our returns policy, please feel free to contact us at taitandd@126.com. Our customer service team is dedicated to providing support and resolving your queries.
We thank you for choosing balletgracestyle.com. Our commitment is to provide high quality products and excellent service to ensure your shopping experience is always pleasant and smooth.